Now Hiring - Sales & Marketing Residency Counselor (Full Time) in Durham, NC

ales & Marketing Residency Counselor (Full Time)

At Croasdaile Village, we value and recognize the importance of supporting, training and retraining our staff. Our mission of providing excellent services leading to an abundant life is an important goal of our Continuing Care Retirement Community (CCRC).

Croasdaile Village provides competitive salaries, educational opportunities and a comprehensive benefit package. We are an equal opportunity employer and a drug-free workplace.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu, and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for COVID-19 Vaccination Declination, as a condition of employment.

The Sales & Marketing Residency Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Residency Counselor manages the sales process from inquiry to residency by effective representation, negotiation and promotion of the community to the individual consumer and influencers.

ESSENTIAL DUTIES AND RESPONSIBILIES include the following: Other duties may be assigned.

Meets and exceeds personal sales expectations.

Manages the sales process from initial inquiry to residency by effectively promoting the community to the prospect. Facilitates the process by understanding needs and independently making recommendations based on key information provided.

Negotiates obstacles and issues by understanding client needs and collaborating with community management.

Effectively responds to new inquiries in a timely manner

Independently manages prospect inquiries and ensures that timely follow through is maintained in accordance with designated time frames

Utilizes databases, and Excel effectively by promptly inputting data and uses the system to manage assigned lead base.

Uses Direct Sales Performance Indicators (DSPI’s) to set goals and independently diagnose areas of strength and needed improvement

Generates adequate presentations by effective prospecting. This can include phone outs, referral generation, use of e-mail, home visits, etc.

Staffs the office to meet business needs which may include evenings, weekends and holidays

Communicates with key influencers to facilitate a timely commitment to the community

Participates in planning and implementing marketing events as directed by the Marketing Director.

Understands and articulately represents all documents related to residency, including Residency Agreement, Disclosure Statement, etc.

Provides feedback to community leadership regarding information learned through the sales process that can impact strategies to grow occupancy.

Assumes responsibilities for personal work areas and maintaining areas in a presentable manner

Implements Extraordinary Impressions best practices in the marketing office and influences hospitality focused environment throughout the community

Maintains a professional appearance at all times

Hospitality Promises

You will be expected to greet all warmly, by name and with a smile.

You will be expected to treat everyone with courteous respect.

You will strive to anticipate our resident’s needs and act accordingly.

You will listen and respond enthusiastically in a timely manner.

You will hold yourself and others accountable.

You will make our residents feel important.

You will embrace and value everyone’s differences.

You will ask “Is there anything else I can do for you?”

You will maintain a high level of professionalism, both in conduct and appearance, at all times.

You will pay attention to details.

QUALIFICATIONS:

Experience in all Microsoft Office Applications

Excellent verbal and written communication skills

Solid presentation skills (small and large group)

Strong closing skills

A degree in Marketing, Hospitality or equivalent is highly preferred. Several years of sales experience.

Experience working with senior adults or working in a life planned community is highly preferred.

Some highlights of our COMPREHENSIVE Benefit Package for qualifying full-time and part-time Team Members may include:

• 128+ hours of annual Paid Time Off PLUS Holiday Pay and PTO Sellback/Cash-in
• Choices of affordable and comprehensive Health Insurance options for Employee, Child, Family and/or Spouse
• Dental Plan
• Prescription Drugs Plan
• Vision Plan
• 403(b) Plan (retirement plan with employer matching program)
• Group Term Life/AD&D
• Long Term Disability
• PTO and Holidays
• Flexible Spending Account
• Dependent Care Account
• Short-Term Disability Insurance, Cancer, Critical Illness and Whole Life Insurance
• Wellness Plan that is attached to the medical benefits.
• Employee Assistance Program and Work-Life Service
• Reduced fees for onsite Massage Therapist and Chiropractor
• Payroll Deduction for Meals (onsite dining room)
• Access to resident pool, fitness center and scenic walking trails
• Access to Daily Pay/Pay on Demand

Work Schedule

Full-Time – Exempt position, Day shift hours. Some evenings and weekends may be required to meet the demands of the position.

Salary Information

Hiring Range Base rate is $45K - $57K, plus Commission & Bonus potential

Job Type: Full-time

Pay: $20.63 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Durham, NC: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person